Shipping Policy

At MILES MODE LTD, we take pride in delivering your jewelry safely, securely, and on time. Whether you are purchasing a gemstone necklace, bracelet, or a complete gift set, our goal is to make sure your items reach you in perfect condition, wherever you are in the world.

This Shipping Policy provides detailed information about shipping options, costs, processing times, and tracking, so you know exactly what to expect when shopping with us.

1. Shipping Destinations

We offer domestic and international shipping:

Domestic (United Kingdom):

• We deliver to all addresses in the UK, including England, Scotland, Wales, and Northern Ireland.

International:

• We ship to most countries worldwide. Shipping costs and delivery times will vary depending on your location and are calculated at checkout.

Please note: international shipments may be subject to customs fees, duties, or taxes imposed by your country, which are the responsibility of the recipient.

2. Shipping Methods & Costs

We provide multiple shipping options to suit your needs:

United Kingdom Shipping Options:

International Shipping Options:

Note: Shipping costs are calculated at checkout and may vary depending on the weight, size, and destination of your order.

3. Order Processing Time

• All orders are typically processed within 1–2 business days after payment is confirmed.

• Orders placed after 3:00 PM (GMT) or on weekends/public holidays will be processed on the next business day.

• During peak seasons (e.g., holidays), processing may take slightly longer, but we will notify you if there are any delays.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing:

• Tracking number

• Courier information

• Estimated delivery date

You can track your package directly through the courier’s website using this information. If you encounter any issues with tracking, please contact our support team at payment@milesmode.net.

5. Packaging

Your jewelry will arrive in secure, high-quality packaging to protect your items during transit. We also offer gift packaging at checkout for special occasions, so your order can be delivered ready to give as a present.

6. Delivery Delays

While we do our best to meet the estimated delivery times, occasional delays may occur due to:

• Customs processing (for international shipments)

• Weather conditions

• Courier service delays

If your order is delayed, we will communicate updates via email and assist in resolving any issues.

7. Lost or Damaged Shipments

• If your order is lost in transit, please contact us within 14 days of the expected delivery date.

• If your order arrives damaged, please take a photo of the item and the packaging and email it to payment@milesmode.net.

We will arrange for a replacement or refund, including shipping costs for damaged or lost items.

8. Customs, Duties, and Taxes

For international shipments, your package may be subject to customs duties, import taxes, or other charges upon arrival in your country. These fees are not included in our shipping costs and are the responsibility of the recipient. Please check with your local customs office for guidance.

9. Address Accuracy

Please ensure your shipping address is complete and correct. MILES MODE LTD is not responsible for delivery delays or lost items caused by incorrect addresses.

• P.O. Boxes: Domestic deliveries are accepted, but some international couriers do not deliver to P.O. Boxes. Please provide a valid street address if shipping internationally.

10. Questions or Assistance

If you have any questions about shipping, delivery options, or tracking your order, our customer support team is always here to help:

• Email: payment@milesmode.net

• Phone: +44 7383 703186

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Thank you for shopping with MILES MODE LTD. We are dedicated to ensuring your jewelry reaches you safely and on time, so you can enjoy your beautiful new pieces without worry.