Refund &Return Policy

At MILES MODE LTD, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your order, we offer a clear and straightforward Refund & Return Policy to ensure a smooth process.

1. Eligibility for Returns

You may request a return or refund if:

• The item is damaged, defective, or incorrect upon delivery

• The item was not as described on our website

• You received the wrong product

Please note:

• Returns must be requested within 14 days of delivery

• Items must be returned in their original condition, including packaging, certificates, and accessories

• Customized or personalized jewelry cannot be returned unless defective

2. How to Initiate a Return

To request a return:

1. Contact our support team within 14 days of receiving your order:

   • Email: payment@milesmode.net

   • Phone: +44 7383 703186

2. Provide your order number, item details, and reason for the return

3. Our team will review your request and provide instructions for returning the item, including a prepaid shipping label if applicable

3. Return Shipping

• For items eligible for return, MILES MODE LTD will provide guidance on how to return your jewelry safely

• Customers may be responsible for return shipping costs, unless the item is damaged, defective, or sent incorrectly

• Always use tracked shipping for returns to ensure the package arrives safely

• We are not responsible for items lost in transit if tracking is not used

4. Refunds

• Once your returned item is received and inspected, we will process your refund within 5–10 business days

• Refunds are issued to the original payment method

• Shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items

• You will receive a confirmation email when the refund is issued

5. Exchanges

• If you wish to exchange an item for a different piece of jewelry:

  1. Contact us within 14 days of delivery

  2. Return the original item in its original condition

  3. Place a new order for the desired item (refunds or credits can be applied to the new order as approved by our support team)

6. Damaged or Defective Items

If your jewelry arrives damaged or defective:

1. Take clear photos of the item and packaging

2. Email us at payment@milesmode.net with your order number and description of the issue

3. We will provide a replacement or full refund, including shipping costs

7. Non-Returnable Items

The following items cannot be returned unless defective:

• Customized or engraved jewelry

• Gift cards

• Items marked as final sale on the product page

8. Contact Information

If you have any questions about our Refund & Return Policy or need assistance with your return:

• Email: payment@milesmode.net

• Phone: +44 7383 703186

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

MILES MODE LTD is committed to providing a hassle-free return and refund process, so you can shop with confidence knowing that your satisfaction is our top priority.