FAQs

Frequently Asked Questions (FAQs)

Welcome to the MILES MODE LTD FAQs page. Here you will find answers to our most commonly asked questions about orders, payments, shipping, returns, and jewelry care.

1. Orders & Products

Q: How do I place an order?
A: Simply browse our collections, select the jewelry piece you wish to purchase, choose any options (size, gemstone, etc.), and click “Add to Cart.” Proceed to checkout, enter your shipping and payment details, and confirm your order.

Q: Can I modify my order after placing it?
A: Orders can only be modified within 2 hours of placement. Please contact us immediately at payment@milesmode.net if you need changes.

Q: Are your gemstones natural?
A: Yes! We use genuine, natural gemstones including amethyst, aquamarine, and other selected stones. Each piece is carefully inspected for quality and authenticity.

Q: Do you offer customization or engraving?
A: Some pieces may be customized upon request. Please contact our support team for availability, pricing, and lead times. Note: personalized items are non-returnable unless defective.

2. Payment

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay, and MILES MODE gift cards. All payments are securely processed via Stripe or PayPal.

Q: Is it safe to use my credit card on your site?
A: Absolutely. All transactions are protected with SSL encryption, and we never store your card details on our servers.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times and costs vary depending on your location. Please check our Shipping Policy for details.

Q: Can I track my order?
A: Yes. Once your order ships, you will receive a tracking number by email so you can monitor your package in real-time.

Q: What happens if my package is lost or delayed?
A: We are not responsible for delays caused by customs or carriers, but we will assist you in filing claims for lost shipments if tracking shows delivery issues.

4. Returns, Refunds & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for defective, damaged, or incorrect items. Items must be returned in their original condition. See our Refund & Return Policy for full details.

Q: How do I request a refund?
A: Contact us at payment@milesmode.net with your order number and reason for the return. Once approved and received, refunds are issued to the original payment method within 5–10 business days.

Q: Can I exchange an item?
A: Yes, exchanges are possible for eligible items. Please follow the return process and place a new order for the desired piece.

5. Jewelry Care

Q: How should I care for my jewelry?
A: To maintain the beauty and longevity of your jewelry:

• Keep it away from water, perfumes, and harsh chemicals

• Store in the provided jewelry box or a soft pouch

• Clean gently with a soft, dry cloth

Q: Will gemstones fade over time?
A: Natural gemstones may slightly change color with prolonged exposure to sunlight or chemicals. Proper care ensures your jewelry remains vibrant.

6. Gift Services

Q: Do you offer gift wrapping?
A: Yes, all orders can be shipped in elegant gift packaging. You can add a personalized message at checkout.

Q: Can I send a gift directly to someone else?
A: Absolutely. During checkout, enter the recipient’s shipping address, and we will ensure it is delivered securely with gift packaging.

7. Contacting Us

If your question is not listed here, feel free to reach out to us:

• Email: payment@milesmode.net

• Phone: +44 7383 703186

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Our support team is happy to help with any questions about orders, products, or policies.

MILES MODE LTD is committed to providing a transparent, helpful, and stress-free shopping experience. We encourage our customers to read our FAQs before contacting support for faster assistance.