Privacy Policy

At MILES MODE LTD, protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or interact with our services. By using milesmode.net, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to provide you with a seamless shopping experience and to improve our services.

Personal Information

• Name and contact details (email, phone number, billing and shipping addresses)

• Payment information (credit/debit card details processed securely via Stripe or PayPal)

• Account credentials, if you create an account on our website

Non-Personal Information

• IP address, browser type, and device information

• Pages visited, duration of visits, and other website usage data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery

• Customer Support: To respond to inquiries, complaints, or support requests

• Marketing & Promotions: To send updates, offers, and newsletters (you can opt out anytime)

• Website Improvement: To analyze and enhance website functionality, performance, and user experience

• Legal Compliance: To comply with laws, prevent fraud, and enforce our policies

3. How We Protect Your Information

We implement strict security measures to safeguard your data:

• SSL Encryption: All transactions are secured using SSL encryption

• Secure Payment Processing: Payment information is handled by trusted providers (Stripe, PayPal) – we do not store credit card details on our servers

• Access Controls: Only authorized staff have access to personal data needed to provide services

• Regular Security Audits: We regularly review our systems to prevent unauthorized access and ensure data protection

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and navigation

• Analyze website performance and usage patterns

• Deliver personalized content and offers

You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain features on our website.

5. Third-Party Services

We may share limited personal information with trusted third-party providers to deliver our services, including:

• Payment Processors: Stripe, PayPal, or other secure platforms

• Shipping Providers: For order delivery

• Marketing & Analytics Tools: Google Analytics, social media integrations

These third parties are required to comply with strict data protection standards and only use your information for the purpose of providing services to MILES MODE LTD.

6. International Data Transfers

If you are accessing our website from outside the United Kingdom, your data may be transferred to our servers or service providers in other countries. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you

• Correction: Update or correct inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time

• Object to Processing: Limit the use of your data, particularly for marketing purposes

To exercise these rights, contact us at payment@milesmode.net.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal obligations, dispute resolution, and reporting. Once no longer needed, your data is securely deleted.

9. Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and the revised policy will take effect immediately.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is used, please contact us:

• Email: payment@milesmode.net

• Phone: +44 7383 703186

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

MILES MODE LTD is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.