Terms of Service

Welcome to MILES MODE LTD. By accessing or using our website, milesmode.net, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making any purchases or using our services.

If you do not agree with any part of these terms, you must not use our website.

1. Company Information

• Company Name: MILES MODE LTD

• Address: 11 Windsor Terrace, Kessingland, Suffolk, United Kingdom, NR33 7PR

• Email: payment@milesmode.net

• Phone: +44 7383 703186

2. Use of Website

By using this website, you agree that:

• You will provide accurate, complete, and current information when creating an account, placing orders, or communicating with us.

• You will not use the website for any illegal, fraudulent, or unauthorized purpose.

• You will not attempt to disrupt or interfere with the website or its servers.

We reserve the right to suspend or terminate access if these terms are violated.

3. Products and Descriptions

• We aim to provide accurate descriptions, images, and pricing of our products, including necklaces, bracelets, earrings, and gift sets made from natural gemstones like amethyst and aquamarine.

• Product colors may vary slightly due to monitor differences.

• We reserve the right to modify or discontinue products without prior notice.

4. Pricing and Payment

• All prices are displayed in GBP (£) unless otherwise stated.

• Prices include applicable taxes unless stated otherwise.

• Payments are processed securely via Stripe, PayPal, or other authorized payment providers.

• We do not store your payment card information; it is handled securely by third-party processors.

5. Order Acceptance and Confirmation

• When you place an order, you will receive an order confirmation email. This email does not constitute acceptance of the order.

• We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Legal or regulatory restrictions

6. Shipping and Delivery

• Orders are shipped according to our Shipping Policy, which includes estimated delivery times, costs, and tracking.

• We are not responsible for delays caused by:

  • Customs procedures (for international orders)

  • Weather or carrier disruptions

  • Incorrect or incomplete shipping addresses

7. Returns, Refunds, and Exchanges

• Returns and exchanges are handled according to our Returns & Refunds Policy.

• Customers must contact us promptly if a product is defective, damaged, or incorrect.

• Refunds will be issued via the original payment method once the return is approved.

8. Intellectual Property

• All content on this website, including images, text, logos, designs, and graphics, is owned by MILES MODE LTD or its licensors and is protected by UK and international copyright laws.

• You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

9. Limitation of Liability

• MILES MODE LTD is not liable for indirect, incidental, or consequential damages resulting from the use of the website or the purchase of products.

• We are only responsible for damages directly related to defective or missing products.

• Maximum liability is limited to the total purchase price of the product(s) in question.

10. Privacy and Data Protection

• Your personal information is collected, stored, and used according to our Privacy Policy.

• By using this website, you consent to the processing of your data as outlined in that policy.

11. Governing Law

• These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

• Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

• We reserve the right to update or revise these Terms of Service at any time.

• Updated terms will be posted on this page with the effective date.

• Continued use of the website after changes constitutes acceptance of the revised terms.

13. Contact Information

If you have questions or concerns about these Terms of Service, please contact us:

• Email: payment@milesmode.net

• Phone: +44 7383 703186

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

MILES MODE LTD appreciates your trust and strives to provide a safe, secure, and enjoyable shopping experience.